Privacy Policy

At Maharti, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Phone number

  • Email address

  • Address/location

  • CNIC or identification details (for worker verification)

b. Usage Information

  • Device information

  • IP address

  • Platform activity (searches, bookings, interactions)

c. Payment Information

  • Billing details (where applicable)

  • Transaction history

2. How We Use Your Information

We use your information to:

  • Create and manage user accounts

  • Connect customers with skilled workers

  • Verify worker identity (including police verification)

  • Process bookings and payments

  • Improve our platform and services

  • Communicate updates, offers, and support messages

  • Ensure safety, security, and fraud prevention

3. Information Sharing

We respect your privacy and do not sell your personal information.

We may share your data only in the following cases:

  • Between customers and workers for job completion

  • With verification authorities (for worker background checks)

  • With service providers assisting in payments or platform operations

  • When required by law or legal authorities

4. Data Security

We take appropriate security measures to protect your data from unauthorized access, misuse, or disclosure. While we strive to protect your information, no online platform can guarantee 100% security.

5. User Responsibilities

Users are responsible for:

  • Keeping their account information secure

  • Not sharing login credentials

  • Providing accurate and updated information

6. Cookies & Tracking Technologies

Our platform may use cookies and similar technologies to:

  • Improve user experience

  • Analyze platform performance

  • Customize content and services

You can choose to disable cookies through your browser settings.

7. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of incorrect information

  • Request deletion of your data (subject to legal obligations)

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the platform means you accept the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through our platform support system.